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Privacy Policy

Privacy Policy

This Privacy Policy explains how Symbol Duckhook processes personal data on symbolduckhook.digital in connection with professional development courses and related site services.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

Data We Collect

We may process identifiers and contact details, account and course registration information, payment-related records where applicable, communications sent to us, learning progress, device and usage data, and cookie or similar online identifiers. We collect only the data needed to operate professional development courses, manage access, support users, and meet legal obligations.

The categories collected depend on how the site is used and which services are requested.
02

How We Collect Data

We receive personal data directly from you when you create an account, enroll in a course, submit forms, or contact us. We also collect data automatically from your browser or device through logs, cookies, and similar technologies, and we may receive limited information from service providers that help us process payments, deliver content, or maintain the site.

Information comes from users, course activity, and technical systems that support the website.
03

Cookies We Use

We may use essential cookies to keep the site secure and functional, preference cookies to remember settings, and analytics cookies to understand how visitors use the site. Where required, cookies that are not essential are used only with appropriate consent or other lawful basis.

We use a limited set of cookie categories for operation, preferences, and basic analytics.
04

Cookie Controls

You may manage cookies through your browser settings and, where provided, through our cookie controls. Some cookies are necessary for site operation and cannot be fully disabled without affecting functionality. If you block certain cookies, parts of the site may not work as intended.

Cookie preferences can usually be adjusted in the browser or through site controls where available.
01
Processing purpose

How We Use Data

We use personal data to provide and administer courses, create and manage accounts, process enrollments, deliver content, communicate about the service, respond to inquiries, maintain security, prevent misuse, analyze site performance, improve functionality, and comply with legal obligations. Where required, we also use data to manage billing, recordkeeping, and enforcement of our terms.

Processing is limited to operational needs, user requests, and legal compliance.
02
Sharing partners

Service Providers and Transfers

We may share personal data with hosting, analytics, payment, communication, and technical support providers that process data on our behalf under appropriate contractual safeguards. We may also disclose information in connection with a business transfer, reorganization, or similar corporate event, subject to applicable legal requirements.

Service providers receive only the information needed to perform their functions.
03
Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a valid request from a public authority. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Symbol Duckhook, our users, or others.

Legal disclosures are limited to what is necessary and proportionate.

Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a copy of your data in a portable format where applicable. Some requests may be limited where we must keep information for legal, security, or contractual reasons.

Available rights depend on the legal basis and the nature of the processing.

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing concern. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or numerous, we may respond within the period allowed by law and explain any extension where permitted.

We may need to verify identity before acting on a rights request.

We retain personal data for the period necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal or accounting obligations. When data is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law or justified by a legitimate business need.

We keep data only for as long as needed for the stated purpose or as required by law.

If we make significant changes to how we process personal data, we will update this policy and take reasonable steps to draw attention to the change when appropriate. The date of the latest revision should be checked before relying on the policy terms.

We review this policy from time to time and record material changes in the published version.
Privacy Contact

Contact Information

Privacy email
help@symbolduckhook.digital
Telephone
+262 692 83 73 05
Postal address
69 Chemin Furcy Pitou, 97470 Saint-Benoît
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
GDPR
EU framework

GDPR Overview

For GDPR purposes, we act as a controller for the personal data we determine the purposes and means of processing. We rely on lawful bases such as consent, contract performance, legitimate interests, and legal obligation, depending on the context.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related processing outside it.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
European Data Protection Board
This section is intended for users whose data is protected by the GDPR.
Your data rights

Your GDPR Rights

Where applicable, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability. If processing is based on consent, you may withdraw it at any time without affecting prior processing. You may also lodge a complaint with a competent supervisory authority, subject to local rules.

GDPR rights are available only where the regulation applies and subject to its conditions.